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Service & Experience Design: Brisbane Bootcamp

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October 4, 2019
9:30 am - 4:00 pm
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River City Labs
315 Brunswick Street
Fortitude Valley, QLD 4000 Australia
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Service & Experience Design: Brisbane Bootcamp

October 4, 2019 @ 9:30 am - 4:00 pm

Service & Experience Design

A Future Skills Bootcamp

At its core, service design is about ensuring service meets the needs and goals of its users. At its best, it has the ability to take a mundane or routine experience and surprise, delight and make the experience truly impactful.

Featuring best-practice case studies and hands-on activities, this workshop will guide you through the process of mapping and improving experiences in your organisation.

If you’re delivering a product, service or solution and you want to know how to eliminate customer pain points, streamline their experience and create moments of surprise and delight, this boot camp is for you.

Our learning style is fast-paced, hands-on and immersive. You’ll be applying new skills and mindsets as you learn them, and you’ll walk away with a bundle of new tools to use in your work:

⚡️ The Service Design philosophy.

Understand the core principles of service design and learn how it fits into a wider design toolkit.

⚡️ Customer journey mapping and blueprinting.

How to identify key turning points in your user journeys and design a great experience through a service design blueprint.

⚡️ Applying service and experience design in your organisation.

Explore best practice service design through practical case studies and real-life examples.